Touchpad Not Working

Why this might happen

• Touchpad disabled via Fn key, settings, or BIOS.
• Driver corruption or outdated drivers preventing proper operation.
• Windows settings misconfiguration — touchpad disabled in OS preferences.
• External mouse override — some settings disable the touchpad when an external mouse is connected.
• Firmware/BIOS glitches that disable the embedded controller.
• Hardware fault — loose ribbon cable, liquid damage, or defective touchpad.

Troubleshooting steps

1. Basic checks

• Verify Fn + F1 (or Fn + relevant key) hasn’t disabled the touchpad. Look for a touchpad icon on your keyboard.
• Disconnect any external mouse/USB receiver and see if the touchpad reactivates.

2. Windows settings

• Go to Settings > Bluetooth & devices > Touchpad.
• Ensure the toggle for Touchpad is On.
• If already on, toggle Off → On again.

3. Device Manager driver check

• Press Win+X > Device Manager.
• Expand Mice and other pointing devices → locate HID-compliant touchpad or Precision Touchpad.
• Right-click → Update driver → Search automatically.

4. Reinstall driver

• In Device Manager, right-click the touchpad entry → Uninstall device.
• Check Delete the driver software for this device (if available).
• Reboot — Windows should reinstall the driver.
• Alternatively, run VAIO Update to reinstall OEM-specific touchpad drivers.

5. Windows Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Hardware and Devices troubleshooter if available.

6. BIOS/UEFI check

• Restart and press F2 (or Del) to enter BIOS.
• Confirm Internal Pointing Device or Touchpad is Enabled.
• Load defaults if unsure, then Save & Exit.

7. Power reset (EC reset)

• Shut down the laptop.
• Disconnect AC adapter and peripherals.
• Hold Power button for 30 seconds.
• Reconnect AC, then reboot and retest.

8. External device conflict

• If touchpad works in Safe Mode, a third-party driver or utility may be interfering.
• Perform a Clean Boot to isolate the culprit.

9. Safety check

• If touchpad remains completely unresponsive and doesn’t appear in Device Manager, the ribbon cable or hardware itself may be faulty and require service.

Still not fixed.

Submit a warranty request here: Submit a warranty request – Vaio