Return Policy

Returns

The following is a guideline to applicable return scenarios up to 14 days from delivery. After this period, items are only warranted under our standard one-year limited hardware warranty. Please note all returned items will be subjected to a rigorous inspection.

Unopened Box Return
Unopened box returns will be accepted within 14 days from delivery. US.VAIO.COM will charge up to a $99 restocking fee to cover expenses such as shipping costs and credit card transaction fees.

14 Day Satisfaction Guarantee
US.VAIO.COM will accept returned merchandise within the first 14 days after delivery according to the following conditions:

• Customer Service must be contacted prior to any return.
• All original packaging, software, manuals, documents, etc. must be included with the returned merchandise.
• The Returned Merchandise must be received in its original packaging, and the packaging must be intact and undamaged. Absence of the original package will void the guarantee.
• Returned Merchandise cannot be damaged or altered in any fashion (including removing any product labeling). Failure on this will void the guarantee and warranty.
• Customer is responsible for return shipping and insurance fees. Uninsured items damaged in shipping will void the guarantee.
• Returned laptops that are functional, undamaged and free of defects will be subjected to a restocking charge of $99.00. If, upon evaluation, the item is found to have signs of wear, cosmetic blemishes, missing parts or damaged in any manner the cost to recondition the machine will be deducted from the refund due.
• Returned accessories that are functional, undamaged and free of defects may be subjected to a restocking charge of $15.00. If upon evaluation the item is found to have signs of wear, cosmetic blemishes, or damages, the value needed to recondition the product will be deducted from the refund due.
• The refunded amount will consist of the invoice amount of the item, less the restocking fee if applicable. Original charges for shipping, handling, etc. will not be refunded.

Damaged in Shipping
If the product has been damaged in shipping, please prepare proof (such as photographic evidence) and contact Customer Service immediately.

Damaged by Customer
Unfortunately, US.VAIO.COM will not accept returns or exchange any product that has been damaged by the customer, and the warranty will become void. This includes damage from customer misuse, missing parts or is in unsellable condition due to customer tampering. However, the customer may pay for repair service.

Product Purchased from Another Vendor
Only products purchased from US.VAIO.COM are eligible for Return. Products purchased from other retailers must be returned to that retailer.